PRIVACY POLICY – KFM247 LTD

This privacy policy explains what personal information is collected through our websites and online services, how that information is used, to whom it’s disclosed, and how it’s safeguarded. Unless indicated otherwise, this policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of our company and any business that expressly adopts, and displays or links to, this policy (collectively, the (Services)). These companies include KFM247, Ltd. By “personal information” we mean information that can be used directly to identify you (including name, home address, and email address), as well as other information (like business affiliation and location), gathered throughout this privacy policy. This policy further explains how KFM247 Ltd (“we”, “our”, “us”) collects, uses, discloses, and safeguards personal information obtained through our websites, mobile applications, and other online services (“Services”). This policy applies to all personal information collected by us or on our behalf, unless otherwise specified.

1. Information We Collect

We value your privacy and are committed to protecting your personal information. This policy outlines how we handle your personal data.

  1. Collection of Personal Information:
    • We collect personal information, such as your name, phone number, and email address, when you voluntarily provide it to us through our website. Examples of the personal information we collect include name, address, phone number, email address, work location, personal preferences, payment information which may include, in some circumstances, card information, and demographic information.
    • We collect various types of personal information when you interact with our Services, including:
      • Personal Identification Information: Name, address, phone number, email address
      • Transactional Information: Payment details, order history, service requests
      • Technical Information: Device identifiers, IP address, browser type, cookies, and similar technologies
  2. Use of Personal Information:
    • We use your personal information to provide and improve our services, communicate with you, and for other legitimate business purposes.
    • This information is collected at various places, engagements and interactions on our websitend mobile applications, such as when you order services, engage with our content, participate in surveys, or contact us for support.
  3. Sharing of Personal Information:
    • We do not share your personal information (including phone numbers) with third parties, affiliates, or partners without your explicit consent.
  4. Security of Personal Information:
    • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  5. Your Rights:
    • You have the right to access, update, and delete your personal information. You can contact us to exercise these rights.
  6. Changes to This Policy:
    • We may update this policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

For any questions or concerns about this privacy policy, please contact us at [contact information].

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing your online service requests or inquiries
  • Providing customer service and support
  • Enabling you to post content such as comments, images, or videos
  • Improving our Services, pricing strategies, and customer experiences that include all our stakeholders which consists of and not limited to our vendors, subcontractors, visitors, staff, support services and clients.
  • Enabling interaction with third-party content providers
  • Marketing our products and services that may interest you
  • KFM247 does NOT sell your personal information to anyone.

3. Technologies We Use

We employ various technologies to enhance user experience and gather information about your interactions with our Services:

  • Location Information: We may collect your location when you access our mobile application or website.
  • Device and Usage Information: This includes device identifiers, IP address, browser type, and usage behavior on our platforms.
  • Cookies and Clear GIFs: These are used to track your navigation on our Services, personalize your experience, and remember your preferences.
    A cookie is a small amount of data that are stored by your browser on your device. It’s used to do things like see how you navigate our Services, what you click on, and remember you and your online purchases when you return. This helps us improve our Services, provide better customer service, tailor your online experience, and tailor information to you based on your job history and both your online and offline (e.g., in-store) interactions with our staff and contractors as well as job history.
    A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed. Clear gifs in emails help us confirm the receipt of, and response to, our emails, and they help deliver a more comprehensive service to our customers.
  • In addition to cookies and clear gifs, we may also use device identifiers, web storage and other technologies to collect information about your interactions with our content and Services.
  • We evaluate and select third-party partners to help us provide certain features for our stationary and mobile applications and analyze our visitors’ performance such as Google Analytics. These partners may use some or all of the technologies as outlined above.

4. Third-party Services and Content

  • We may link to or integrate third-party content and services within our platforms to enhance functionality and user experience. Please review the privacy policies of these third parties for information about their practices.
  • We evaluate and select third-party partners to help us provide certain features for our stationary and mobile applications and analyze our visitors’ performance such as Google Analytics. These partners may use some or all of the technologies as outlined below.
    Interactive Maps: We may facilitate easy access to the online maps of content providers like Google Microsoft and Yahoo. There you can get quick location, driving and arrival times for our contractors at your facility.
    Inline Framing: We may embed content on our website or mobile application such as live or recorded video.
  • KFM247 doed not share personal data (phone numbers) and consent with third parties / affiliates or partners.

5. SMS Messaging Policy

Consent to SMS Messaging:

By subscribing to our SMS service, you agree to receive text messages from us according to our privacy policy.. Here are the details of our SMS messaging service:

  1. Where to Find Our Inbound SMS Number:
    • Our inbound SMS number is published on our website’s contact page and within our mobile app under the messaging section.
  2. Message and Data Rates:
    • Message and data rates may apply. Please check with your mobile service provider for details.
  3. Opt-Out Instructions:
    • You can STOP messaging at any time by sending the word “STOP” by replying to the SMS message. To get more help, please email us at info@kfm247.com
  4. Privacy Policy Location:

By providing your phone number and opting in to receive SMS messages, you consent to receive transactional and promotional messages related to our Services. You can opt-out of receiving SMS messages at any time by following the instructions provided in the SMS message.

Information Collected via SMS
We may collect and process information related to your interaction with SMS messages, including delivery status and responses.

Use of Information
Information collected via SMS may be used to:

  • Provide updates about transactions or account activities
  • Send promotional offers or notifications about products and services
  • Improve SMS delivery and customer engagement
  • KFM247 does NOT sell your personal information to anyone.

6. Data Security

We implement robust security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention and Storage

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Your information may be stored and processed in the United States or other countries where we operate. Our servers are located in the United States so customers accessing our Website or Mobile Application will be interacting with servers within the United States of America.

8. Your Rights and Choices

  • You have the right to access, update, or delete your personal information. You can also manage your preferences for receiving communications from us, including opting out of marketing emails and SMS messages.
  • You may remove yourself from the KFM247 email list by following the instructions at the bottom of each commercial email we send or by completing the removal from email form which you can obtain from this website.
  • Opting out of these emails will not stop operational or transactional messages such as password reset or account-related information.
  • If you signed up for mobile text messaging but later decide to no longer receive messages via text message simply follow the opt-out instructions included in the mobile message
  • You may turn off the location-based information services by adjusting the settings on your internet browser or mobile device or on some devices by revoking permission for our mobile apps to access your location information.
  • Your browser may offer the ability to block or delete cookies from your device. Simply follow the instructions on how to block and clear cookies on your device.

9. Children’s Privacy 

We do not knowingly collect information provided by children under the age of 18. If we discover that we have inadvertently collected personal information from a child under 18, we will promptly delete such information.

10. Updates to This Privacy Policy:

We may update this privacy policy periodically to reflect changes in our practices and legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means. 

Inquiries:

By adhering to this comprehensive privacy policy, KFM247 Ltd aims to protect the privacy and confidentiality of your personal information while providing transparent communication about our data practices. If you have any questions about this privacy policy, our data practices, or wish to exercise your rights regarding your personal information, please contact us at info@kfm247.com



Update:  This Policy was last updated on June 12, 2024.